Firstly, we are still open and thankfully unaffected so far. We will remain open until otherwise instructed or circumstances change. All of our drop-off points also remain open.
In the last week we have been contacted by lots of elderly customers who are worried about not being able to collect the tapes/reels that they dropped off over the last few weeks. Your tapes and transfers are safe here until circumstances change, or you are ready to pickup. There is no deadline, and we won’t pester you to collect. Customers who have opted for MP4 files/USB sticks can have their transfers sent remotely so there is no need to visit us if you so wish – we’ll keep your original tapes/reels safe until you are ready to collect them.
If you’re over 60, and live within Gravesham, Medway, or Maidstone, then we are happy to drop your transfers back to you free of charge to save you leaving the house – we are waiving our £100 minimum order value. This also applies to new order collections.
Existing customers – We’ll contact you as usual when your job is complete and ask what your preference is in regards to collection/delivery.
New customers – If you’re within Gravesham, Medway or Maidstone just let us know if you’d like free collection/delivery when calling.
Postal orders – Currently Royal Mail and UPS/DHL/DPD/UK Mail are currently unaffected so your deliveries will ship as normal. We’ll continue shipping jobs via one of these methods unless we are informed of any changes.