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FAQs

Frequently asked questions
How to I place an order?
When and how do I make payment?
What equipment do you use to digitise or transfer tapes?
Do you film or scan 8mm, 9.5mm or 16mm films?
Should I convert to DVD or USB?
What is the turnaround time?
Can you supply DV files?
Do you keep a copy of my files?

There are no online forms. If you’re local then simply bring your tapes to our office in Gravesend. We are open Monday to Friday, 9am to 5pm, no need to make an appointment. If you live in Kent then we have drop off points situated in Ashford, Folkestone, Maidstone, Ramsgate, and Tonbridge. Alternatively just post us your tapes along with a note including your name, address, telephone number, and email address. For more information see our place an order page.

Payment is taken when the job is complete, either on collection if you are collecting from our studio, or before we drop back to the drop-off point or post back to you. We don’t take payments in advance as we need to know the tape lengths for the final price.

Payment can be made by credit/debit card (including America Express) either in our studio, online, or by telephone. We also accept cash and bank transfer payments. We do not accept cheque.

This all depends on on the format of your tape. Nearly all tapes are run through professional broadcast decks which are linked via SDI cables to our computers via Blackmagic capture devices. Some older formats only have Component or Composite connections but these are still connected to our computers via Blackmagic capture devices. Dependent on the deck being used, an extra device may be present called a Timecode corrector.

We scan all our films! Cheaper companies will simply play your films back in an old 1950’s projector and then film the projector screen. This leads to over exposed whites (a wedding dress would appear completely solid white instead of all the details visible for example), and extremely poor colour reproduction. All our films are scanned, each frame at a time (typically 16/18 frames per second), producing a near perfect colour reproduction, and much sharper images.

There are benefits to both formats, although USB (MP4) is the most future proof way of storing your videos. Storing as a digital file enables you to convert to other formats in the future via a couple of clicks of the mouse, and gives you a better picture quality. The files are also easy to copy and share with friends and family.

DVD is a “finished” format so it is harder to edit this material.

We are currently turning around 99% of transfers within 14 days.

Yes – although we would advise on converting to ProRes if editing on a Mac or PC. The files are much easy to edit with, and better quality.

As we capture all footage in an uncompressed format, we can then provide them in any number of formats for you – Just let us know what you need!

We keep a copy of all files for 45 days unless you instruct us not to. This is to make sure you have time to check all the files over and that you are happy with them.