Place an order
Drop-off | Collection | Posting
You can place an order by bringing your media to our head office in Gravesend, Kent (no appointment needed Monday to Friday); arranging a free collection if you live within our free collection area and have 10 or more tapes/reels; visiting one of our 5 drop-off points situated across Kent; or posting your media to us.
Give us a call on 01474 569 390 to discuss your options or take a look in detail at your options below.
If you live in, or local to, Gravesend, then you are welcome to visit our Gravesend office any time between the hours of 9am and 5.30pm Monday to Friday to drop off and collect your media. There is no need to phone ahead and book an appointment unless you want us to check the contents of the media with you before proceeding. This option is best if you need us to check any media with you present.
We also have a number of drop-off points in Kent, including Ashford, Folkestone, Maidstone, Ramsgate, and Tonbridge. Simply walk into any of the drop-off points; ask for a Media Transfer bag; complete the supplied order form; place both the order form and your media into the bag; and seal the bag. We visit most sites twice a week to collect and return orders. Once your order is complete, we’ll contact you to arrange payment – we accept most credit and debit cards (including American Express), PayPal, cash, cheque, or bank transfer. For cheques, we will require cleared payment before your job is dispatched. No original tapes or transfers are released until full payment is made.
If you have 10+ tapes/cine reels to transfer and live in the DA, ME, Kent TN, BR, and some RH postcode areas, we now offer FREE personal collection AND delivery of your tapes/cine reels. Just give us a call on 01474 569 390 to arrange a collection and one of our staff will come and pick up your tapes/cine reels. If you live just outside these areas (CT, BN, and Sussex TN postcodes) or have fewer than 10 tapes/cine reels, then we can make personal collections and deliveries for a small fee.
We accept orders by post/couriers and will return your transfers by Royal Mail Tracked Delivery or UPS courier. We can ship worldwide and regularly ship to France, Germany, Netherlands and the U.S.
Please include your name, address, telephone number, and email address with your order. Alternatively, please download and complete our order form below and include it with your package when posting it to us. All media should be addressed to our head office: Media Transfer, The Maltings, 56 Bath Street, Gravesend, Kent DA11 0DF.
We’ll send you an email within 2 hours of receiving your order.
Once your job is completed, you can pay via credit/debit card securely online (we will email you an invoice with a link to pay online via our card provider or, if you prefer, PayPal), cheque, or bank transfer. If cleared payment is received by 1pm then your order will be sent the same day. If payment is received after 1pm then your order will be sent on the next working day.
It usually takes 7-10 days to complete an order – If you have a specific deadline, please let us know as we can usually meet it.
Our standard return postage charges:
1-4 DVD/Blu-ray or USB (excluding original tapes/reels) – £FREE Royal Mail Tracked
Add £4.95 if you require your original tapes/reels returned
5-9 DVDs/Blu-rays or USB (excluding original tapes/reels) – £FREE Royal Mail Tracked
Add £10.95 if you require your original tapes/reels returned
10+ DVDs/Blu-rays or USB (including original tapes/reels) – £FREE Next day courier
International postage rates
France – £19.99
Spain – £34.99
U.S.A. – £34.99