We are open Monday to Friday, 9am to 5pm. Feel free to visit anytime – no appointment is needed. If you can’t get to us during those times then we can offer Saturday appointments, or open early/late. Call us on 01474 569390 or email email@example.com if you need an early/late/Saturday appointment.
All tapes/reels should be posted or couriered to us at our head office address:
Media Transfer, 56 Bath Street, Gravesend, Kent DA11 0DF.
Always use a tracked service such as Royal Mail 1st Class Tracked or Special Delivery, or a premium courier such as DPD, UK Mail, FedEx, or UPS. DO NOT USE HERMES.
Please include a note with your name, address, telephone number, email address, and any special instructions. We’ll contact you within 24 hours of receipt of your tapes.
Our standard return postage charges:
1-2 tapes/reels – £3.95
3-5 tapes/reels – £5.95
6-9 tapes/reels – £7.95
10-14 tapes/reels – £10.95
15+ tapes/reels – £FREE
Common international postage rates:
France – £15.99-£19.99
Ireland – £15.99-£19.99
Spain – £15.99-£19.99
U.S.A. – £15.99-£19.99
For countries not listed please contact us for a price.
If you live within our free collection/delivery area above, and have an order value of £150+ then we can offer a free collection and drop back to you once the job is complete. Contact us by telephone ( 01474 569390 ) or email us (firstname.lastname@example.org) to arrange a free collection.
If your order value is less than £150, or you live outside of our free collection area then we may be able to collection and delivery for a small fee.
We have a number of drop-off points in Kent, including Ashford, Folkestone, Maidstone, Ramsgate, and Tonbridge. Simply walk into any of the drop-off points; ask for a Media Transfer bag; complete the supplied order form; place both the order form and your media into the bag; and seal the bag. We visit most sites twice a week to collect and return orders. Once your order is complete, we’ll contact you to arrange payment – we accept most credit and debit cards (including American Express); PayPal; cash; or bank transfer. No advance payment is needed.