All staff (including our delivery staff) are DBS checked. No one will come into contact with your tapes or photographs or work for us in any capacity unless he / she has an up-to-date DBS certificate. For more information, see the DBS website.
We keep copies of all transfers for a minimum of 60 days, unless you instruct us not to do so. This copy is kept on our secure systems for quick retrieval in the event you detect any issues with your items while checking your transfers post-collection, or incase your transfers are lost in return transit, or incase you need to order any extra copies in the future.
Mobile phone to DVD/Blu-ray – If using our secure file upload facility then a copy of your files are stored on a 3rd party service (files.fm). They are stored securely for up to 120 days on files.fm servers before being automatically deleted. We do retain a copy on our own internal server for a minimum of 60 days after handing over the DVD/Blu-ray to you, unless you instruct us not to do so. This copy is temporarily kept on our system for quick retrieval in the event you detect any issues with your items while checking your transfers post-collection, or incase your transfers are lost in transit, or incase you need to order any extra copies.
Encryption – Any time a video is retained on our own systems, it is stored on encrypted hard drives. For the techies out there, we use XTS-AES-128 encryption with a 256-bit key – Apple FileVault (2).
Any example videos/images used on this website are from our staff members own family videos.
Once your tapes/reels/discs are brought into our building, they are immediately labelled (First Name/Surname/Tape xx of xx) and then placed in their own box, separating them from any other media. As all transfers are completed on site, no tapes will ever leave our building.
Unless we have already been informed, on occasions adult material is identified on tapes we will simply add a removable warning sticker to your DVD/USB case prompting you to check the contents before viewing/sharing. Unless the material is illegal, then we have no issue in transferring the contents for you.
You retain complete copyright of your tapes/reels.
We retain all contact form enquiries, including your name, email address, and any contact details supplied within our email software. This data is not moved or transferred to any other system(s).